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Better Customer Service

Microsoft Dynamics CRM Service Management functionalities enables service representatives to track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.

Deliver superior customer service: Quickly log, analyze, and resolve service issues with streamlined access to service contracts, frequently asked questions, and historical customer information.

Manage work more efficiently: Microsoft CRM delivers CRM as a natural extension of Microsoft Outlook. Manage customer incidents, and all service contacts, from a single business application.

Automate service processes: Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.
Resolve issues quickly and accurately: Improve your first-call resolution rates using a searchable, shared knowledge base of articles organized by product and service category.

Find and schedule qualified service professionals: Quickly search and dispatch skilled service professionals, tools, and resources across service locations to deliver value-added services for your customers.

Help increase customer satisfaction: Proactively measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.